Refund policy

Because our candy is a perishable food item, all sales are final. We do not accept returns, exchanges, or cancellations after an order has been packed.

Need to cancel? Email us at hello@pimscandy.com as quickly as possible. If your order has not been packed yet, we can usually cancel it and issue a full refund.

Damaged or incorrect orders. If your order arrives damaged in transit, is missing items, or contains the wrong products, email hello@pimscandy.com within 7 days of delivery with your order number, a description of the issue, and photos of the product and the packaging. We review and respond within 2 business days with a replacement, store credit, or refund, whichever you prefer.

Hot weather. Some chocolates and chocolate-coated candies are sensitive to high temperatures. We are not responsible for melting that occurs during shipping when standard shipping is selected in warm months (May through September). If your order is significantly damaged by heat, email us photos and we will work with you on a replacement.

Refused or returned shipments. If a package is refused at delivery or returned to us because of an incorrect address provided at checkout, we refund the product cost minus a 15% restocking fee and the original shipping cost.

Full details are on our Shipping and Returns page: https://www.pimscandy.com/shipping-returns